1. All About the Food

What is the culinary direction?

We place great importance on excellent, balanced, and seasonal cuisine that combines culinary influences from all over the world, focusing on high-quality ingredients from sustainable sources. Our menu changes with the seasons to utilize the natural diversity of different harvest times and offer a wide spectrum of taste experiences. Through close collaboration with local farmers and producers, we ensure the freshness and quality of our dishes.

How often do the dishes change?

The menu changes weekly to provide a varied culinary experience. We take into account various factors such as the popularity of certain dishes, seasonality, and availability of ingredients. This allows us to always offer fresh and interesting taste experiences that exceed our guests' expectations while responsibly managing natural resources.

How long do the dishes last?

The dishes we offer last up to 7 days in the fridge, allowing for flexible and convenient meal planning. Thanks to innovative packaging technology using a protective atmosphere and oxygen removal, your food stays fresh and flavorful over this period without the use of preservatives. This process not only extends shelf life but also maintains the nutrients and authentic taste of the dishes.

Where do the ingredients come from?

We place great importance on using high-quality ingredients, mostly from regenerative agriculture sourced from regional farms. This not only supports the local economy but also promotes sustainable farming and harvesting methods that nourish the soil and protect the environment. In selecting our meat products, animal welfare is a priority; we source our meat from farms committed to humane animal husbandry and responsible resource management. Through these practices, we aim to provide our guests with not only delicious but also ethically responsible meals.

What is the best way to heat the dishes?

Heating our dishes is designed to seamlessly adapt to your kitchen equipment. Whether you prefer a pan, an oven, a steamer, or a microwave – we've prepared a simple guide for each method, printed directly on the packaging. This ensures the result is just as delicious and appealing as you expect from us.

2. All About the Offer

Do I need a subscription?

We recommend choosing a subscription as it's a convenient and cost-efficient option that also allows us to plan our capacities wisely and coordinate purchases with local suppliers and farmers optimally. The subscription offers the highest flexibility, as it can be paused or canceled online at any time. For those who want to try our service for the first time, we offer the possibility of a one-time order to experience our services and products without obligation.

How many dishes must or can I order?

From ecological considerations, we have set a minimum order quantity of two menus to minimize the ecological footprint of our deliveries and use resources more efficiently. On the other hand, we have set a maximum of 14 menus per order to ensure that each delivery meets the high standard of quality and freshness we strive for.

How much do the dishes cost?

The cost of our dishes ranges from CHF 12 to CHF 20, reflecting the diversity and quality of the offered menus. With a subscription, we offer the possibility to receive up to 10% off each order, which is a cost-efficient option for regular customers. This discount system is our way of appreciating the loyalty and commitment of our subscribers while offering an attractive price structure.

Can I pause or cancel the subscription at any time?

Yes, managing your subscription is very flexible. You can pause or cancel your subscription at any time, depending on your current needs. You also have the option to skip selected deliveries, for example, if you know in advance that you will be on vacation during a certain period. These features are designed to give you maximum control and convenience so you can enjoy our services without them becoming an additional burden in your daily life.

How can I pay at Tom Tasty?

Tom Tasty offers you the flexibility to pay with common payment methods such as Visa, Mastercard, American Express, Google Pay, and Apple Pay, making the payment process straightforward and secure. We are continuously working to expand and improve our payment system to meet your needs. In the near future, we plan to integrate additional payment options, such as Twint, for example.

3. All About Delivery

How are the dishes packaged?

Our dishes are carefully packaged with special insulation material and cooling packs to ensure the cold chain is maintained throughout transport and until delivery to your doorstep. This not only secures the freshness and quality of the food but also adheres to all health and safety standards. The used material is CO2-neutral and fully recyclable, aligning with our commitment to environmental responsibility and sustainability.

Which service provider ships the packages?

We have chosen Planzer as our shipping service provider because they have extensive experience in transporting food and have proven to be a reliable partner in the past. Additionally, Planzer offers flexible delivery options and real-time tracking, allowing both you and us to have a smooth and transparent delivery experience.

When are the dishes shipped?

To ensure a smooth process and timely delivery, we ask you to place your food package order by no later than Friday at 11 am. This way, we can ensure that all preparations are made and your order is carefully compiled to be shipped on Tuesday evening. The delivery then takes place on Wednesday, allowing you to look forward to fresh, delicious meals delivered directly to your doorstep.

Do I need to be home for the delivery?

No, your presence at home is not required, as we have coordinated instructions with Planzer to place your package safely and protected at your doorstep. If this does not meet your expectations or if you would like to provide additional instructions, Planzer's online portal offers a flexible way to manage your delivery according to your wishes. For example, you can specify an alternative drop-off location or arrange delivery to a different address.

What are the delivery charges?

We offer free delivery for orders of CHF 50.- or more. For orders below this amount, we must charge CHF 9.90 for delivery, which only covers part of the high-quality packaging and delivery costs.

4. Everything Else About Tom Tasty

Who is behind Tom Tasty?

Tom Tasty is a company under the umbrella of Tom Talent Holding, which unites a network of renowned companies in the gastronomy and event sectors. Examples of this diversity include the famous Rüsterei restaurant in Sihlcity and the innovative Food on the Road food truck company, both of which represent a high standard of culinary expertise and customer service. Additionally, the holding is connected to Europe's largest acoustic festival, Zermatt Unplugged, which annually showcases an impressive array of musical talents in a stunning alpine setting.

Why should I choose Tom Tasty?

Choosing Tom Tasty means opting for outstanding cuisine that actively engages in animal welfare and environmentally conscious, regenerative agriculture, without compromising on convenience for our discerning guests. By committing to Tom Tasty, you not only support the construction and development of sustainable farms but also enjoy balanced and exquisitely prepared menus that stem from the principles of regenerative agriculture. Moreover, your subscription helps promote sustainable and ethical food production while experiencing an unparalleled culinary adventure. Tom Tasty thus represents a conscious choice that delights the palate and positively impacts the environment and society.

What do we understand by sustainability?

At Tom Tasty, sustainability means a conscious connection between animal welfare, eco-friendly agriculture, and culinary pleasure. The core of our sustainable practice lies in supporting and developing regenerative farms that promote responsible management of natural resources, maintain healthy soils, and avoid the use of pesticides and herbicides. By subscribing to Tom Tasty, you directly contribute to the maintenance of this sustainable agriculture and help us maintain a strong partnership with farmers, laying the groundwork for early planning and secure purchase guarantees. Our collaboration with regenerative farms is reflected in the quality and taste of our dishes, setting a standard for responsible, sustainable, yet enjoyable gastronomy.

What can be expected from Tom Tasty in the future?

Our goal is to continuously improve and expand our culinary offerings and service. An important step in this direction, for example, is the planned introduction of transparent origin and traceability of our ingredients, so you know exactly what ends up on your plate. The integration of the Twint payment method is also in planning to offer you an even more convenient and secure payment process. There are many exciting developments you can look forward to. To stay updated and not miss any news, we recommend subscribing to our newsletter.

How can I contact Tom Tasty?

If you have questions, feedback, or suggestions, we would love to hear from you. You can reach us at any time via the contact form on our website or through our social media channels. We highly value the exchange with our community and strive to respond to your messages as quickly as possible to provide you with an optimal experience.

Couldn't find an answer to your question? Send us a message through the contact form or or try out our chat in the bottom right corner.