Cancellation policy

Orders and changes for a delivery week are possible until Friday, 11:00 a.m., of the previous week. After that, unfortunately, cancellation is no longer possible, as we start purchasing, production and logistics right away.

Please note:

• The deadline applies anew each week.
• Later cancellations – even in case of illness, holidays or other reasons – cannot be considered.
• With the Autopilot, you can skip individual weeks, pause the Autopilot or end it in your customer account until the deadline. Skipped and paused weeks cost nothing.
• To cancel an order that has already been paid, email support@tomtasty.ch before the deadline; we will refund the amount.

All details are set out in our terms of service (sections 5 and 6).