Terms of service

Tom Tasty AG · Last updated: 30 September 2026

1. Scope

These General Terms and Conditions (terms) apply to all orders placed on tomtasty.ch – one-off orders, the Autopilot (weekly subscription) and gift cards – between Tom Tasty AG, Seestrasse 513, 8038 Zurich, UID CHE-219.653.808 ("Tom Tasty", "we") and you as a customer. The version in force at the time of your order applies; for a running Autopilot, see section 16.

We deliver exclusively to addresses in Switzerland.

2. Customer account and login

With your first order we create a customer account for your email address. There is no password: you log in with a one-time code that we send you by email (valid for 15 minutes) or with a login link from one of our emails (single use, valid for 24 hours).

Your details – in particular your email address, phone number and delivery address – must be correct and up to date. Anyone with access to your email inbox can log in to your account, so protect it well. If you notice any misuse, contact us immediately at support@tomtasty.ch.

3. Offer and products

3.1 Products

Tom Tasty prepares fresh meals in Zurich in the Original, Weightloss and Sport lines, plus soups, sides, muesli, breakfast, drinks and snacks. The offer changes every week and applies to the delivery week shown, while stocks last.

3.2 Images and descriptions

Images are illustrations. Descriptive texts about the meals are advertising and are partly written with the help of AI. The declaration on the product page and on the label is binding for ingredients, allergens and nutritional values.

4. Prices and delivery costs

4.1 Prices

All prices are in Swiss francs (CHF) including VAT. The price at the time of the order applies; for the Autopilot, the price at the order deadline of the respective week.

4.2 Volume discount

We grant a volume discount on the meals of an order: 2% from 6, 5% from 10 and 8% from 14 items. It is deducted automatically at checkout and for the Autopilot.

4.3 Delivery costs

There is no minimum order quantity. Delivery is free from a merchandise value of CHF 50 (after volume discount, before vouchers); below that we charge a delivery and packaging fee of CHF 14.90.

5. Ordering and conclusion of the contract

5.1 Process

You choose your meals on the weekly menu, enter your contact and delivery details at checkout and pay. By completing the payment you place a binding order; the contract is concluded with our order confirmation by email. We may decline an order, for example for an address outside Switzerland or if meals are no longer available; in that case we refund any amounts already paid in full.

5.2 Order deadline and delivery day

The order deadline is Friday, 11:00 a.m., for delivery on Wednesday of the following week. Orders are always placed for the first week whose order deadline has not yet passed.

5.3 Changes and cancellation

After the order deadline, purchasing and production begin; the week is then binding and can neither be changed nor cancelled – not even in case of illness or holidays. An order that has already been paid can no longer be changed in the account. If you would like to cancel it before the order deadline, write to us at support@tomtasty.ch; up to the order deadline we will refund the amount.

6. Autopilot (weekly subscription)

6.1 What the Autopilot is

If you switch on the Autopilot when ordering or in your account, we automatically deliver a box every week from the week after your order. The box contains the meals you have chosen for that week in your account. If you don't choose anything, we put it together from your last selection and your preferences; you can see the suggestion in advance in your account under "Deliveries".

6.2 Charging

The amount for each week is charged to your stored payment method after the order deadline (Friday, 11:00 a.m.) – including volume discount, delivery costs and the vouchers in your account. You will receive a confirmation by email.

6.3 Adjusting, skipping, pausing

Until the order deadline you can swap the meals of the week in your account, skip individual weeks or pause the Autopilot for one to 26 weeks (six months). After a pause it resumes automatically; you can switch it back on earlier at any time. Skipped and paused weeks cost nothing.

6.4 Ending

There is no minimum term. You can cancel the Autopilot at any time without notice in your account under "Cancel subscription" or by email to support@tomtasty.ch. Ending applies to all weeks whose order deadline has not yet passed; weeks that are already paid or binding will still be delivered. Your account, receipts and vouchers remain.

6.5 If a charge fails

If the bank declines the charge, we try your backup payment method, if you have stored one. If that also fails or no payment method is stored, we inform you immediately by email. If you add a valid payment method by Friday, 12:00 noon, we charge it and the box arrives as planned; otherwise that week's box is cancelled. The Autopilot remains switched on.

7. Payment

7.1 Payment methods

You pay with Visa, Mastercard or TWINT. Payments are processed by the payment service provider Worldline (Saferpay); card details never reach Tom Tasty. Card payments may require confirmation with your bank (3-D Secure). One-off orders are charged when you order. We do not currently offer payment by invoice.

7.2 Stored payment method

With the Autopilot you store your payment method with Worldline and authorise us to charge the amounts of your Autopilot deliveries to it. A second payment method as a backup is optional. Under "Payment" in your account you can change payment methods at any time and find your receipts as PDFs.

8. Discounts and voucher codes

Welcome discount: You get 20% off your first order, deducted automatically at checkout. It applies once per customer (email address) and not to gift cards.

Voucher and promotional codes apply under the conditions stated when they are issued (such as validity, number of orders, minimum order value). Codes from a promotion are only valid for the period stated there and in the way described there. One discount is applied per order – the more favourable one; discounts cannot be combined or paid out in cash. After a discount has been deducted, at least CHF 1.00 remains to be paid. We may block a code in case of misuse.

9. Gift cards

Gift cards are available for CHF 50, 100, 200, 500 and 1000, up to five per order. After payment we send them by email as a PDF – immediately or on a chosen date within one year, to the recipient or to you.

A gift card is a credit balance with no expiry date. It can be redeemed at checkout and in your account, used up over several orders and combined with a discount; the remaining balance is kept. If it covers the full amount, no further payment is required. There are no discounts on gift cards, and gift cards cannot be paid for with a gift card. Purchased gift cards cannot be returned or paid out in cash.

Treat the code like cash: anyone who knows it can redeem it. If you report a loss to us, we will block the remaining balance; we are not liable for amounts already redeemed.

10. Delivery

10.1 Shipping

We ship the meals on Tuesday evening with Swiss Post in insulated boxes with ice packs that maintain a cold chain of at least 24 hours. Delivery takes place on Wednesday of the delivery week.

10.2 Delivery and absence

You don't need to be at home for the delivery: Swiss Post leaves the parcel at your front door or by your letterbox; you can add a delivery note at checkout or in your account, and further requests in Swiss Post's online portal. Once the parcel has been left at the address given, the risk passes to you; we are not liable for theft or damage thereafter.

10.3 Address and delays

A new delivery address applies to all weeks that have not yet been paid. You bear the costs and losses caused by an incorrect or incomplete address. If a delivery is delayed for reasons beyond our control (for example at Swiss Post or due to force majeure), we will inform you as quickly as possible; you report defects in the goods in accordance with section 12.

10.4 Packaging

You can return the box, insulation and ice packs to us free of charge using the enclosed return sticker.

11. Storage, allergens and preferences

11.1 Storage

Take in the delivery on the delivery day by 11:00 p.m. at the latest and store the meals in the fridge at 2–4 °C. Observe the use-by date on the label. If you do not follow these instructions, we are not liable for the quality of the meals.

11.2 Allergens

Our meals are prepared in a shared kitchen. Despite careful work, we cannot rule out traces of allergens. If you have allergies or intolerances, always check the declaration on the label before eating.

11.3 Preferences and suggestions

We take the preferences you enter in your account or when putting your box together into account to the best of our knowledge for suggestions and for the Autopilot's selection. They do not replace checking the declaration. The Weightloss and Sport lines and the nutritional information are not medical or dietary advice.

12. Defects and complaints

Fresh food cannot be returned or exchanged; there is no right of withdrawal. Check the delivery on receipt. Report missing or damaged meals, an interrupted cold chain or other defects to us within 48 hours of receipt at support@tomtasty.ch, with photos if possible.

If the complaint is justified, we will, at our discretion, send a replacement, credit the amount to your account or refund it to your payment method. Further warranty claims are excluded to the extent permitted by law.

13. "Ask Tom" chat

"Ask Tom" is an automated assistant that answers using artificial intelligence. Its answers may be incomplete or wrong; these terms, the information in your account and our confirmations are binding. In your account the chat can suggest actions (such as pausing the Autopilot); they are only carried out once you confirm them. If you have allergies, do not rely on the chat but on the declaration.

14. Liability

We are liable for damage we cause intentionally or through gross negligence, for personal injury and under the Product Liability Act. Otherwise our liability is excluded to the extent permitted by law – in particular for slight negligence, indirect and consequential damage, damage caused by third parties such as Swiss Post and by force majeure, and for temporary disruptions of the website or payment services.

15. Emails and data protection

Order confirmations, receipts and notifications about payments and the Autopilot are part of the contract and are always sent. You can unsubscribe from reminders, delivery notifications and news in your account or via the link in each of these emails. How we handle your data is set out in our privacy policy.

16. Changes to these terms

We may amend these terms. We will notify you by email in good time before changes that affect a running Autopilot come into force. If you do not agree, you can end the Autopilot at any time; otherwise the new terms apply to all delivery weeks after they come into force.

17. Applicable law and place of jurisdiction

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Zurich; mandatory places of jurisdiction for consumers remain reserved. The German version of these terms is authoritative. Should any provision of these terms be invalid, the remaining provisions remain valid.