Refund policy

Due to the nature of our products – freshly prepared meals and perishable food – there is no right of withdrawal. The products are excluded from return and exchange, as they are not suitable for being sent back.

If delivered products are defective, you can make a complaint. Check the delivery on receipt and report defects in accordance with Art. 201 of the Swiss Code of Obligations immediately, at the latest within 48 hours of receipt, to support@tomtasty.ch. Describe the defect as precisely as possible and attach photos if you can.

If the complaint is justified, we will send a replacement, credit the amount to your account or refund it to your payment method. We are committed to a quick and satisfactory solution. All details are set out in our terms of service (section 12).